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Widget Not Appearing

For Shopify, first check the connection and subscription in Apps > Cellbot, then confirm the widget app embed is enabled in Theme Editor. Follow the Shopify setup guide. The manual embed-code checks below apply to standalone website installations.
  1. Check embed code — Ensure the script tag is correctly placed in your page’s HTML
  2. Check shop slug — The data-shop attribute must match your shop slug exactly
  3. Check browser console — Look for JavaScript errors
  4. Clear cache — Try a hard refresh (Ctrl+Shift+R)

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AI Not Quoting Prices

For Shopify, check that the app subscription is active in App Home. If a repair is missing or its quote looks wrong, contact support with your store, device and repair details. The pricebook controls below are in the standalone dashboard.
  1. Check pricebook — Ensure you have prices added for the device and repair
  2. Check device names — The AI uses fuzzy matching, but the device must exist in the catalogue
  3. Check pricebook gaps — Go to Pricebook > Gaps to see what customers are asking for

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SMS/WhatsApp Not Sending

These channel settings are in standalone cellbot.
  1. Check channel setup — Review the connection status in cellbot’s communication settings
  2. Check phone number format — Must include country code (e.g., +44)
  3. Check communications log — Look for error messages in the Communications Log

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Email Not Sending

For standalone delivery issues:
  1. Check the communications log — Look for delivery errors
  2. Check the recipient address — Confirm it is correct
  3. Check spam folder — Test emails may land in spam

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Payment Issues

  1. Standalone Stripe payments — Check your Stripe dashboard for payment events
  2. Shopify — App charges are managed in App Home through Shopify. Storefront repair bookings stay unpaid; cellbot does not collect customer payment
  3. Unresolved errors — Contact support with the booking reference and the error shown

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Need More Help?

Contact support at hello@cellbot.chat