The Customer Journey
1. Widget Opens
The customer visits your website and sees the cellbot chat bubble. They click it and are greeted with your custom message.2. Describe the Problem
The customer types something like: “My iPhone 15 Pro screen is cracked”3. AI Finds the Device
The AI searches your pricebook and identifies the device. If there are multiple matches, it asks the customer to select the right one.4. Quote Presented
The AI presents the repair price from your pricebook: “A screen replacement for iPhone 15 Pro is £89.99. Would you like to book?“5. Booking
The customer selects:- Fulfilment method: Walk-in or mail-in
- Date and time: From your available booking slots
- Location: If you have multiple locations
6. Payment
The customer is redirected to Stripe (or Shopify) checkout to pay.7. Confirmation
After payment, the customer sees a success screen with their booking details and a tracking link.What Happens in Your Dashboard
- A new ticket appears in your tickets list
- The conversation is logged with the full chat transcript
- A payment record is created
- The customer receives a booking confirmation via SMS/email (if configured)
- The ticket appears on your kanban board in the “Booked” column
Next Steps
- Drag the ticket through your kanban board as you process the repair
- The customer receives automatic status updates at each stage
- After collection, a review request is sent automatically