The Customer Journey
1. Widget Opens
The customer visits your website and sees the cellbot chat bubble. They click it and are greeted with your custom message.2. Describe the Problem
The customer types something like: “My iPhone 15 Pro screen is cracked”3. AI Finds the Device
The AI uses the configured repair catalogue to identify the device. If there are multiple matches, it asks the customer to select the right one.4. Quote Presented
The AI presents the configured repair price and offers to continue to booking. Check that the device, repair and amount shown are correct before continuing.5. Booking
The customer selects:- Fulfilment method: Walk-in or mail-in
- Date and time: From your available booking slots
- Location: If you have multiple locations
6. Payment
Standalone shops can redirect customers to Stripe checkout. Shopify storefront bookings are saved unpaid without opening checkout.7. Confirmation
The customer sees a success screen with their booking details. Standalone Stripe checkout returns to this screen after payment; Shopify bookings show it immediately.Shopify App Home
Open Apps > Cellbot in Shopify Admin to see the recent storefront booking reference, contact details, appointment and unpaid status. Cellbot creates no Shopify order or draft and collects no customer payment. Collect repair payment later through your normal Shopify or in-store process.Standalone Dashboard
- A new ticket appears in your tickets list
- The conversation is logged with the full chat transcript
- A payment record is created only when payment is collected
- The customer receives a booking confirmation via SMS/email (if configured)
- The ticket appears on your kanban board in the “Booked” column
Standalone Next Steps
- Drag the ticket through your kanban board as you process the repair
- The customer receives automatic status updates at each stage
- After collection, a review request is sent automatically