Proactive Follow-Up is available on Pro and Pro Plus.
How It Works
- Customer gets a quote through the widget but leaves without booking
- cellbot waits for your configured delay (e.g. 24 hours)
- A follow-up is sent via your enabled channels
- If the customer returns to the widget, they see a personalised nudge with their quote
Channels
| Channel | How It Works | Requires |
|---|---|---|
| Sends a templated email with the quote details | Customer email address | |
| SMS | Sends a text message with a booking link | Customer phone number |
| Widget Nudge | Shows a personalised message when the customer returns | Automatic (no setup needed) |
Configuration
Set up follow-ups in Marketing > Follow-Up:- Enable/Disable — Master toggle for the entire system
- Delay — How long to wait before following up (1 hour to 7 days)
- Max follow-ups — Limit per conversation (1–3)
- Channel toggles — Enable email, SMS, and/or widget independently
Templates
Customise your follow-up messages with personalised placeholders — the customer’s name, device, repair type, and quoted price are inserted automatically.Example Email
Hi Sarah, you recently got a quote for Screen Replacement on your iPhone 15 Pro — just £89.99. Book now before the offer expires!
Example Widget Nudge
Welcome back! Your quote of £89.99 for Screen Replacement is still valid. Ready to book?
Queue Management
The Follow-Up Queue in your dashboard shows all follow-ups with their status:- Pending — Waiting for the delay to expire
- Sent — Follow-up delivered
- Converted — Customer came back and booked
- Cancelled — Manually cancelled by your team