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cellbot supports two payment methods:

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Stripe Checkout

The default payment method. Customers are redirected to a Stripe-hosted checkout page.
  • Works with all platforms (Shopify, WordPress, Standalone)
  • Supports all major cards and payment methods
  • Automatic webhook handling for payment confirmation

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Shopify Payments

For Shopify stores, cellbot creates a draft order and redirects to Shopify checkout.
  • Uses your existing Shopify payment configuration
  • Falls back to Stripe if draft order creation fails
  • Webhook confirms payment via Shopify’s order system

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Refunds

Refunds can be processed through your Stripe or Shopify dashboard directly. The ticket status should be updated to “Cancelled” in cellbot.