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Prerequisites

Configuration

  1. Go to Settings > Communications in the cellbot dashboard
  2. Enter your Twilio credentials:
    • Account SID — Found in your Twilio console
    • Auth Token — Found in your Twilio console
    • Phone Number — Your Twilio phone number (with country code)
  3. Click Save Communication Settings

Testing

After configuration, change a ticket status to verify SMS delivery. Check the Communications Log to see sent messages and their delivery status.