Overview
Each ticket generates a unique portal link that customers can use to track their repair in real-time.How It Works
- When a ticket is created, a unique portal link is generated
- The link is included automatically in notification messages
- Customers visit the link — no login required
- The page shows real-time status updates as they happen
What Customers See
- Shop logo and name (branded experience)
- Greeting with their name
- Device and repair details
- Visual timeline of repair progress
- Price and payment status
- Shop contact info and location
- “Powered by cellbot” footer
Branding
Customise the portal appearance in Settings > Branding:- Upload your shop logo
- Set your brand colour
- Preview how it looks