Roles
cellbot supports four roles with different permission levels:| Permission | Owner | Manager | Technician | Receptionist |
|---|---|---|---|---|
| Manage staff | Yes | No | No | No |
| Manage settings | Yes | No | No | No |
| Manage pricebook | Yes | Yes | No | No |
| Manage all tickets | Yes | Yes | No | No |
| Manage own tickets | Yes | Yes | Yes | No |
| View tickets | Yes | Yes | Yes | Yes |
| Check in devices | Yes | Yes | Yes | Yes |
| Send messages | Yes | Yes | Yes | Yes |
| View analytics | Yes | Yes | No | No |
| Manage reviews | Yes | Yes | No | No |
Inviting Staff
- Go to Staff in the dashboard
- Click Invite Staff
- Enter their name and email
- Select their role
- Click Send Invite
Managing Staff
From the staff list you can:- Change roles — Promote or adjust permissions
- Deactivate — Remove access without deleting the record