Skip to main content
Make the AI assistant feel like part of your team. Configure its identity, communication style, and capabilities from Settings > AI.

​
Assistant Identity

SettingDescriptionExample
Assistant NameThe name the AI introduces itself as”Alex”, “RepairBot”, your shop name
Personality ToneOverall communication styleFriendly, Professional, Enthusiastic, Concise
Greeting MessageFirst message when a customer opens the widget”Hi! I’m Alex from QuickFix. What device needs help?”
LanguagePrimary language for responsesEnglish (GB/US), Spanish, French, German, Arabic

​
Custom Instructions

Add specific instructions that are appended to the AI’s system prompt. Use these to:
  • Mention your unique selling points (“Always mention our same-day guarantee”)
  • Guide upselling (“Suggest screen protectors when quoting screen repairs”)
  • Set boundaries (“Never discuss competitor pricing”)
  • Add shop-specific knowledge (“We don’t repair tablets older than iPad Air 2”)
Example:
Always mention our same-day repair guarantee.
If the customer asks about warranty, tell them all repairs
come with a 12-month warranty.
Upsell screen protectors when quoting screen replacements.

​
AI Capabilities

Toggle individual features on or off:
Customers can upload photos of their device. The AI uses advanced image recognition to identify the device model, assess visible damage, and recommend repairs.
The AI can provide trade-in valuations during conversations, helping customers offset repair costs or choose to upgrade instead. Available on Pro Plus.
The AI suggests accessories and add-on services when quoting repairs. Choose from three aggressiveness levels:
  • Subtle — Mention once, don’t push
  • Balanced — Suggest with benefits explained
  • Proactive — Actively recommend with social proof

​
Escalation

When the AI can’t handle a request, it shows your Escalation Message and offers to connect the customer with your team. Customise this message to match your brand voice.
All personalisation settings take effect immediately — no need to redeploy your widget.