Assistant Identity
Custom Instructions
Add specific instructions that are appended to the AI’s system prompt. Use these to:- Mention your unique selling points (“Always mention our same-day guarantee”)
- Guide upselling (“Suggest screen protectors when quoting screen repairs”)
- Set boundaries (“Never discuss competitor pricing”)
- Add shop-specific knowledge (“We don’t repair tablets older than iPad Air 2”)
AI Capabilities
Toggle individual features on or off:Photo Diagnosis
Photo Diagnosis
Customers can upload photos of their device. The AI uses advanced image recognition to identify the device model, assess visible damage, and recommend repairs.
Trade-In Quotes
Trade-In Quotes
The AI can provide trade-in valuations during conversations, helping customers offset repair costs or choose to upgrade instead. Available on Pro Plus.
Upselling
Upselling
The AI suggests accessories and add-on services when quoting repairs. Choose from three aggressiveness levels:
- Subtle — Mention once, don’t push
- Balanced — Suggest with benefits explained
- Proactive — Actively recommend with social proof
Escalation
When the AI can’t handle a request, it shows your Escalation Message and offers to connect the customer with your team. Customise this message to match your brand voice.All personalisation settings take effect immediately — no need to redeploy your widget.