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Documentation Index

Fetch the complete documentation index at: https://docs.cellbot.chat/llms.txt

Use this file to discover all available pages before exploring further.

Make the AI assistant feel like part of your team. Configure its identity, communication style, and capabilities from Settings > AI.

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Assistant Identity

SettingDescriptionExample
Assistant NameThe name the AI introduces itself as”Alex”, “RepairBot”, your shop name
Personality ToneOverall communication styleFriendly, Professional, Enthusiastic, Concise
Greeting MessageFirst message when a customer opens the widget”Hi! I’m Alex from QuickFix. What device needs help?”
LanguagePrimary language for responsesEnglish (GB/US), Spanish, French, German, Arabic

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Custom Instructions

Add specific instructions that are appended to the AI’s system prompt. Use these to:
  • Mention your unique selling points (“Always mention our same-day guarantee”)
  • Guide upselling (“Suggest screen protectors when quoting screen repairs”)
  • Set boundaries (“Never discuss competitor pricing”)
  • Add shop-specific knowledge (“We don’t repair tablets older than iPad Air 2”)
Example:
Always mention our same-day repair guarantee.
If the customer asks about warranty, tell them all repairs
come with a 12-month warranty.
Upsell screen protectors when quoting screen replacements.

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AI Capabilities

Toggle individual features on or off:
Customers can upload photos of their device. The AI uses advanced image recognition to identify the device model, assess visible damage, and recommend repairs.
The AI can provide trade-in valuations during conversations, helping customers offset repair costs or choose to upgrade instead. Available on Pro Plus.
The AI suggests accessories and add-on services when quoting repairs. Choose from three aggressiveness levels:
  • Subtle — Mention once, don’t push
  • Balanced — Suggest with benefits explained
  • Proactive — Actively recommend with social proof

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Escalation

When the AI can’t handle a request, it shows your Escalation Message and offers to connect the customer with your team. Customise this message to match your brand voice.
All personalisation settings take effect immediately — no need to redeploy your widget.