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Documentation Index

Fetch the complete documentation index at: https://docs.cellbot.chat/llms.txt

Use this file to discover all available pages before exploring further.

cellbot’s AI chat assistant handles customer conversations automatically, guiding them from enquiry to booking.

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What It Can Do

The AI assistant comes with a comprehensive suite of intelligent capabilities:
  • Device search — Finds devices in your pricebook by name
  • Repair quotes — Lists available repairs and provides accurate pricing
  • Accessory suggestions — Recommends screen protectors, cases, and add-ons
  • Appointment booking — Presents available time slots and books appointments
  • Lead capture — Collects customer contact details
  • Photo diagnosis — Asks customers to upload photos for visual assessment
  • Human handoff — Escalates to your team when needed
  • Warranty lookups — Checks warranty status for devices
  • Trade-in valuations — Provides device trade-in values
  • Promotional offers — Applies active campaigns and discounts
  • Repair status checks — Looks up existing ticket progress
  • Custom Actions — Your own webhook integrations (Pro Plus)

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AI Vision

Customers can upload photos of their device. The AI analyses the image and:
  • Identifies the device model
  • Assesses visible damage
  • Recommends appropriate repairs

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Conversation Intelligence

The AI adapts in real time based on:
  • Sentiment Detection — Detects customer mood and adjusts its communication style
  • Customer Memory — Recognises returning visitors and recalls previous quotes
  • AI Campaigns — Naturally promotes active offers during relevant conversations
  • Proactive Follow-Up — Nudges customers who got a quote but didn’t book

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Personalisation

Customise the AI’s name, tone, greeting, language, and behaviour in AI Personalisation.

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Safety

  • The AI never makes up prices — it only quotes from your pricebook
  • If a repair isn’t in your pricebook, the AI tells the customer and logs a Pricebook Gap
  • All conversations are logged and visible in your dashboard
  • A/B Testing lets you experiment safely with different strategies