What It Can Do
The AI assistant comes with a comprehensive suite of intelligent capabilities:- Device search — Finds devices in your pricebook by name
- Repair quotes — Lists available repairs and provides accurate pricing
- Accessory suggestions — Recommends screen protectors, cases, and add-ons
- Appointment booking — Presents available time slots and books appointments
- Lead capture — Collects customer contact details
- Photo diagnosis — Asks customers to upload photos for visual assessment
- Human handoff — Escalates to your team when needed
- Warranty lookups — Checks warranty status for devices
- Trade-in valuations — Provides device trade-in values
- Promotional offers — Applies active campaigns and discounts
- Repair status checks — Looks up existing ticket progress
- Custom Actions — Your own webhook integrations (Pro Plus)
AI Vision
Customers can upload photos of their device. The AI analyses the image and:- Identifies the device model
- Assesses visible damage
- Recommends appropriate repairs
Conversation Intelligence
The AI adapts in real time based on:- Sentiment Detection — Detects customer mood and adjusts its communication style
- Customer Memory — Recognises returning visitors and recalls previous quotes
- AI Campaigns — Naturally promotes active offers during relevant conversations
- Proactive Follow-Up — Nudges customers who got a quote but didn’t book
Personalisation
Customise the AI’s name, tone, greeting, language, and behaviour in AI Personalisation.Safety
- The AI never makes up prices — it only quotes from your pricebook
- If a repair isn’t in your pricebook, the AI tells the customer and logs a Pricebook Gap
- All conversations are logged and visible in your dashboard
- A/B Testing lets you experiment safely with different strategies