Supported Channels
- SMS — Text message notifications
- WhatsApp — Rich messaging with delivery receipts
- Email — Branded email notifications
Automatic Notifications
Status changes trigger automatic messages:| Status Change | Message |
|---|---|
| Booked | Booking confirmation with date, time, location |
| Checked In | Device received confirmation |
| In Progress | Repair underway notification |
| Completed | Ready for collection |
| Collected | Review request (after delay) |
Manual Messages
You can also send manual messages to customers from:- The ticket detail page
- The communications log
- The customer profile