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WhatsApp messaging uses the same Twilio integration as SMS.

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Prerequisites

  • Twilio account with WhatsApp enabled
  • A WhatsApp-enabled Twilio number

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Configuration

WhatsApp uses the same Twilio credentials as SMS. Once your Twilio account is configured in Settings > Communications, WhatsApp messages will be sent automatically to customers who have WhatsApp-compatible phone numbers.

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Message Templates

WhatsApp messages support rich formatting including emojis and line breaks. Customise your templates in Settings > Notifications.