KPI Dashboard
Four key metrics at a glance:Charts & Breakdowns
Conversation Volume
Daily conversation count over time. Spot trends, seasonality, and the impact of marketing campaigns.Sentiment Distribution
See the breakdown of customer sentiment across all conversations:- See how customers feel across your conversations
- Track how sentiment shifts over time
Top Devices
Which devices generate the most conversations? Use this to:- Ensure your pricebook covers high-demand devices
- Stock parts for popular repairs
- Target marketing at trending devices
Campaign Performance
If you’re running AI Campaigns, see which campaigns drive the most engagement:- Impressions per campaign
- Conversion rates
- Revenue attributed to each campaign
Using the Data
1
Identify drop-off points
High conversation count but low conversion? Check if quotes are competitive or if the booking flow has friction.
2
Monitor sentiment trends
Rising frustration? Check for pricebook gaps, slow response times, or confusing repair categories.
3
Optimise campaigns
Low-performing AI campaigns should be paused or reworded. High performers can be extended or expanded.
4
Test and iterate
Use A/B Testing to experiment with greetings, tones, and upselling strategies based on what the data tells you.