KPI Dashboard
Four key metrics at a glance:| Metric | Description |
|---|---|
| Total Conversations | All widget conversations in the selected period |
| Conversion Rate | Percentage of conversations that led to a booking |
| Avg. Messages | Average messages per conversation (lower = more efficient) |
| Sentiment Score | Overall customer satisfaction signal |
Charts & Breakdowns
Conversation Volume
Daily conversation count over time. Spot trends, seasonality, and the impact of marketing campaigns.Sentiment Distribution
See the breakdown of customer sentiment across all conversations:- See how customers feel across your conversations
- Track how sentiment shifts over time
Top Devices
Which devices generate the most conversations? Use this to:- Ensure your pricebook covers high-demand devices
- Stock parts for popular repairs
- Target marketing at trending devices
Campaign Performance
If you’re running AI Campaigns, see which campaigns drive the most engagement:- Impressions per campaign
- Conversion rates
- Revenue attributed to each campaign
Using the Data
Identify drop-off points
High conversation count but low conversion? Check if quotes are competitive or if the booking flow has friction.
Monitor sentiment trends
Rising frustration? Check for pricebook gaps, slow response times, or confusing repair categories.
Optimise campaigns
Low-performing AI campaigns should be paused or reworded. High performers can be extended or expanded.
Test and iterate
Use A/B Testing to experiment with greetings, tones, and upselling strategies based on what the data tells you.