> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cellbot.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Common issues and solutions

## Widget Not Appearing

1. **Check embed code** — Ensure the script tag is correctly placed in your page's HTML
2. **Check shop slug** — The `data-shop` attribute must match your shop slug exactly
3. **Check browser console** — Look for JavaScript errors
4. **Clear cache** — Try a hard refresh (Ctrl+Shift+R)

## AI Not Quoting Prices

1. **Check pricebook** — Ensure you have prices added for the device and repair
2. **Check device names** — The AI uses fuzzy matching, but the device must exist in the catalogue
3. **Check pricebook gaps** — Go to Pricebook > Gaps to see what customers are asking for

## SMS/WhatsApp Not Sending

1. **Check Twilio credentials** — Verify Account SID, Auth Token, and Phone Number in Settings > Communications
2. **Check phone number format** — Must include country code (e.g., +44)
3. **Check communications log** — Look for error messages in the Communications Log

## Email Not Sending

1. **Check Resend API key** — Verify in Settings > Communications
2. **Check from email** — Must be verified in your Resend dashboard
3. **Check spam folder** — Test emails may land in spam

## Payment Issues

1. **Stripe** — Check your Stripe dashboard for payment events
2. **Shopify** — Verify the store is connected and payments are enabled
3. **Webhooks** — Ensure webhook endpoints are reachable

## Need More Help?

Contact support at [hello@cellbot.chat](mailto:hello@cellbot.chat)