> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cellbot.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Your First Booking

> Walk through the complete booking flow from customer to confirmation

Let's walk through the complete flow from a customer's perspective.

## The Customer Journey

### 1. Widget Opens

The customer visits your website and sees the cellbot chat bubble. They click it and are greeted with your custom message.

### 2. Describe the Problem

The customer types something like: *"My iPhone 15 Pro screen is cracked"*

### 3. AI Finds the Device

The AI searches your pricebook and identifies the device. If there are multiple matches, it asks the customer to select the right one.

### 4. Quote Presented

The AI presents the repair price from your pricebook: *"A screen replacement for iPhone 15 Pro is £89.99. Would you like to book?"*

### 5. Booking

The customer selects:

* **Fulfilment method**: Walk-in or mail-in
* **Date and time**: From your available booking slots
* **Location**: If you have multiple locations

### 6. Payment

The customer is redirected to Stripe (or Shopify) checkout to pay.

### 7. Confirmation

After payment, the customer sees a success screen with their booking details and a tracking link.

## What Happens in Your Dashboard

1. A new **ticket** appears in your tickets list
2. The **conversation** is logged with the full chat transcript
3. A **payment** record is created
4. The customer receives a **booking confirmation** via SMS/email (if configured)
5. The ticket appears on your **kanban board** in the "Booked" column

## Next Steps

* Drag the ticket through your kanban board as you process the repair
* The customer receives automatic status updates at each stage
* After collection, a review request is sent automatically