> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cellbot.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# CRM Overview

> Manage your repair shop operations with cellbot's CRM

cellbot's CRM transforms your dashboard into a complete repair shop management system.

## Key Features

* **Ticket Management** — Full lifecycle from booking to collection
* **Kanban Board** — Visual drag-and-drop ticket management
* **Customer Profiles** — Complete customer history and communication log
* **Staff Management** — Role-based access for your team
* **Automated Notifications** — SMS, WhatsApp, and email at every stage

## Ticket Lifecycle

```
Booked → Checked In → In Progress → Completed → Collected
```

Each status transition can automatically notify the customer via their preferred channel.