> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cellbot.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Personalisation

> Customise your AI assistant's name, tone, greeting, and behaviour

Make the AI assistant feel like part of your team. Configure its identity, communication style, and capabilities from **Settings > AI**.

## Assistant Identity

| Setting              | Description                                    | Example                                               |
| -------------------- | ---------------------------------------------- | ----------------------------------------------------- |
| **Assistant Name**   | The name the AI introduces itself as           | "Alex", "RepairBot", your shop name                   |
| **Personality Tone** | Overall communication style                    | Friendly, Professional, Enthusiastic, Concise         |
| **Greeting Message** | First message when a customer opens the widget | "Hi! I'm Alex from QuickFix. What device needs help?" |
| **Language**         | Primary language for responses                 | English (GB/US), Spanish, French, German, Arabic      |

## Custom Instructions

Add specific instructions that are appended to the AI's system prompt. Use these to:

* Mention your unique selling points ("Always mention our same-day guarantee")
* Guide upselling ("Suggest screen protectors when quoting screen repairs")
* Set boundaries ("Never discuss competitor pricing")
* Add shop-specific knowledge ("We don't repair tablets older than iPad Air 2")

```
Example:
Always mention our same-day repair guarantee.
If the customer asks about warranty, tell them all repairs
come with a 12-month warranty.
Upsell screen protectors when quoting screen replacements.
```

## AI Capabilities

Toggle individual features on or off:

<AccordionGroup>
  <Accordion title="Photo Diagnosis">
    Customers can upload photos of their device. The AI uses advanced image recognition to identify the device model, assess visible damage, and recommend repairs.
  </Accordion>

  <Accordion title="Trade-In Quotes">
    The AI can provide trade-in valuations during conversations, helping customers offset repair costs or choose to upgrade instead. Available on **Pro Plus**.
  </Accordion>

  <Accordion title="Upselling">
    The AI suggests accessories and add-on services when quoting repairs. Choose from three aggressiveness levels:

    * **Subtle** — Mention once, don't push
    * **Balanced** — Suggest with benefits explained
    * **Proactive** — Actively recommend with social proof
  </Accordion>
</AccordionGroup>

## Escalation

When the AI can't handle a request, it shows your **Escalation Message** and offers to connect the customer with your team. Customise this message to match your brand voice.

<Note>
  All personalisation settings take effect immediately — no need to redeploy your widget.
</Note>