> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cellbot.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Chat

> How the AI-powered chat assistant works

cellbot's AI chat assistant handles customer conversations automatically, guiding them from enquiry to booking.

## What It Can Do

The AI assistant comes with a comprehensive suite of intelligent capabilities:

* **Device search** — Finds devices in your pricebook by name
* **Repair quotes** — Lists available repairs and provides accurate pricing
* **Accessory suggestions** — Recommends screen protectors, cases, and add-ons
* **Appointment booking** — Presents available time slots and books appointments
* **Lead capture** — Collects customer contact details
* **Photo diagnosis** — Asks customers to upload photos for visual assessment
* **Human handoff** — Escalates to your team when needed
* **Warranty lookups** — Checks warranty status for devices
* **Trade-in valuations** — Provides device trade-in values
* **Promotional offers** — Applies active campaigns and discounts
* **Repair status checks** — Looks up existing ticket progress
* **[Custom Actions](/features/custom-actions)** — Your own webhook integrations (Pro Plus)

## AI Vision

Customers can upload photos of their device. The AI analyses the image and:

* Identifies the device model
* Assesses visible damage
* Recommends appropriate repairs

## Conversation Intelligence

The AI adapts in real time based on:

* **[Sentiment Detection](/features/sentiment-detection)** — Detects customer mood and adjusts its communication style
* **Customer Memory** — Recognises returning visitors and recalls previous quotes
* **[AI Campaigns](/features/ai-campaigns)** — Naturally promotes active offers during relevant conversations
* **[Proactive Follow-Up](/features/follow-up)** — Nudges customers who got a quote but didn't book

## Personalisation

Customise the AI's name, tone, greeting, language, and behaviour in [AI Personalisation](/features/ai-personalisation).

## Safety

* The AI **never makes up prices** — it only quotes from your pricebook
* If a repair isn't in your pricebook, the AI tells the customer and logs a [Pricebook Gap](/features/pricebook-intelligence)
* All conversations are logged and visible in your dashboard
* [A/B Testing](/features/ab-testing) lets you experiment safely with different strategies